Essential skills: It is critical that the candidate demonstrate the ability to: Demonstrate understanding of the needs of government stakeholders and can identify strategies to establish and maintain cooperative working relationships Demonstrate understanding of the relevance of key contractual business performance and service quality requirements to own role and responsibilities, and those of the work group Manage compliance with these contract requirements via a range of appropriate methods, including the development of service standards, and regularly obtaining stakeholder feedback Adjust plans, processes and work practices to improve performance against key contractual requirements Resolve complaints and issues to the satisfaction of stakeholders, including dealing with challenging behaviours In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Demonstrate application of skills, including: research skills to access information on government contract analytical skills to analyse performance against contractual requirements and identify areas for improvement problem solving skills to identify strategies to improve contractual compliance planning skills to plan for improved contractual compliance performance written communication skills to prepare contractually compliant documentation and reports oral communication skills to convey contractual information and work with colleagues to improve delivery of contractually compliant services technology skills to use business equipment and software |